Frequently Asked Questions
Frequently Asked Questions
Find quick answers to common questions about shopping with MAS-EXPRESSS.COM. If you can't find what you need, our team is happy to help.
Ordering
Where do you ship?
We serve customers internationally. Available destinations, shipping methods, and charges are shown at checkout.
Can I change or cancel my order?
Please contact us as quickly as possible. We cannot guarantee changes or cancellations once an order has entered processing, been sent to a supplier, or shipped.
How do I make sure my address is correct?
Please review your shipping address carefully before placing your order. Address errors can cause delays or extra charges, so contact us right away if you notice a mistake.
Shipping & Delivery
How long does it take to process my order?
Orders are generally prepared within 1–3 business days after payment is confirmed. Processing may take longer during holidays, promotions, or periods of high order volume.
How long will delivery take?
Delivery times vary by product, destination, carrier, and customs processing. Any estimate shown is an estimate and not a guaranteed delivery date.
Where do my orders ship from?
We prioritize US warehouses when availability is confirmed for the selected product and variant. Otherwise, items may ship from a supplier warehouse in China, which can require additional transit time. See our Shipping & Warehouse Availability page for details.
Will I receive tracking information?
Yes. When tracking is available, it will be sent to the contact details provided with your order. Tracking may take some time to update after the parcel is handed to the carrier.
Will I have to pay customs, duties, or taxes?
International orders may be subject to import duties, taxes, or customs fees in the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.
Returns & Refunds
How do I request a return?
Contact us within 14 days of delivery with your order number, the item, and the reason for your request. Please wait for our return instructions before sending anything back.
When will I receive my refund?
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, and typically appear within about 5–10 business days after processing.
What if my item arrives damaged, faulty, or incorrect?
Contact us as soon as possible with your order number, a description of the issue, and clear photos. We will review your report and advise on a suitable remedy, which may include a replacement, repair, or refund.
For full details, please read our Shipping, Returns & Refunds policy.
Contact Us
Customer support: support@mas-expresss.com
General inquiries: info@mas-expresss.com
Or visit our Contact page. Please include your order number so we can assist you faster.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.